ONLINE RETURNS, REFUNDS AND CANCELLATIONS POLICY

Gavardos Digital
Website: https://www.gavardos.co.uk
Email: info@gavardos.co.uk

Last updated: 10 November 2026

1. About this policy

This policy explains your rights when purchasing goods online from Gavardos Digital, including computer components, accessories and other products.

It applies to all goods purchased through our website, whether dispatched from our own stock or through our fulfilment partners.

Your purchase contract is with Gavardos Digital, and we are responsible for handling your order, cancellations, returns and statutory consumer rights.

This policy applies to consumer purchases. Business purchases may be subject to different terms.

Nothing in this policy affects your statutory rights under UK law.

2. Your right to cancel an online order

If you purchase goods as a consumer, you normally have the right to cancel your order within 14 days of receiving the goods, without giving a reason.

Where an order contains several items delivered separately, the cancellation period normally runs from the day after you receive the final item.

To exercise your cancellation right, email info@gavardos.co.uk with your order number and a clear statement that you wish to cancel.

You may use the cancellation form at the end of this policy, but this is not compulsory.

If your order has not yet been dispatched, please contact us promptly. We will try to stop dispatch where possible.

3. Returning unwanted goods

Once you have notified us that you are cancelling your order, you must send the goods back within 14 days.

Please contact us before returning any product so we can provide the correct return instructions and address.

Different products may require different return arrangements.

For change-of-mind returns, you are responsible for the direct cost of returning the goods, unless we have agreed otherwise.

We recommend using a tracked and appropriately insured postal or courier service.

You may inspect goods as you would in a physical shop. However, where handling beyond what is necessary to establish their nature, characteristics and functioning has reduced their value, we may make a deduction from your refund as permitted by law.

Opening ordinary product packaging does not automatically remove your cancellation rights.

4. Refunds for cancelled orders

Where you exercise your statutory cancellation right, we will refund the price paid for the cancelled goods together with the applicable original standard delivery charge.

If you selected a delivery service more expensive than our least expensive standard delivery option, we are not required to refund the additional cost.

We will issue refunds without undue delay and no later than 14 days after receiving the returned goods or receiving satisfactory evidence that you have sent them back, whichever is earlier.

Where goods have not been dispatched, refunds will be made within the applicable statutory timeframe.

Refunds will normally be issued using your original payment method, unless you expressly agree otherwise.

We will not charge a refund administration fee for exercising your statutory cancellation rights.

5. Faulty, damaged or incorrectly supplied goods

If goods arrive faulty, damaged, incorrectly supplied or not as described, please contact info@gavardos.co.uk with your order number and details of the issue.

Photographs may help us investigate, but they are not a condition of your statutory rights.

Under the Consumer Rights Act 2015, consumers have legal remedies where goods do not conform to the contract. Depending on the circumstances, these may include:

  • A short-term right to reject faulty goods, normally within 30 days.
  • Repair or replacement.
  • A price reduction or final right to reject where the legal conditions are met.

Where required by law, we will cover reasonable costs associated with returning faulty or incorrectly supplied goods.

Any manufacturer’s warranty is additional to your statutory rights and does not replace them.

6. Returns and fulfilment

Some products may be dispatched directly from our fulfilment partners.

All orders are purchased from Gavardos Digital, and we remain your point of contact for cancellations, returns, refunds and product issues.

Please contact info@gavardos.co.uk before returning any product so we can provide the appropriate return instructions and address.

Please use the return address provided for your particular return.

Our fulfilment arrangements do not affect your statutory consumer rights.

7. Exceptions to change-of-mind cancellation

Certain goods may be excluded from the statutory 14-day cancellation right where a specific legal exception applies.

Examples include:

  • Goods made to your specifications or clearly personalised.
  • Sealed computer software where the seal has been broken after delivery.
  • Other goods covered by applicable statutory exceptions.

An exception will only apply where the relevant legal requirements are met.

These exceptions do not remove your statutory rights where goods are faulty or do not conform to the contract.

8. Delivery problems and missing parcels

If your order has not arrived within the expected delivery period, please contact us so we can investigate.

Where we arrange delivery, responsibility for the goods normally remains with us until they are delivered to you or someone you have authorised to receive them.

Please notify us promptly if a parcel arrives damaged, incomplete or contains an incorrect item.

We will investigate delivery issues and provide the appropriate remedy in accordance with your statutory rights.

9. Delivery charges and partial returns

For a valid statutory cancellation of an entire consumer order, we will refund the applicable original standard delivery charge.

Where only part of an order is cancelled, any delivery refund will depend on the circumstances and applicable legal requirements.

Where goods are faulty or incorrectly supplied, we will meet reasonable delivery or return costs where required by law.

10. Business purchases

If you purchase goods wholly or mainly for business purposes, the statutory consumer change-of-mind cancellation rights described above generally do not apply.

Business returns are subject to the applicable contractual terms and rights provided by law.

Please contact us before returning goods purchased for business use.

11. Contacting Gavardos Digital

For cancellations, returns, refunds, faulty goods or delivery enquiries, please contact:

Gavardos Digital
Email: info@gavardos.co.uk
Website: https://www.gavardos.co.uk

Please include your order number and relevant details so we can assist you.

We will provide the appropriate return instructions and address.

12. Model cancellation form

Complete and return this form only if you wish to cancel your contract. You may also cancel by sending us another clear statement.

To: Gavardos Digital
Email: info@gavardos.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods ordered:

Order number:

Ordered on:

Received on:

Customer name:

Customer address:

Date:

This policy should be read alongside our Terms and Conditions of Business and Privacy Policy.

Nothing in this policy limits or excludes rights that cannot lawfully be excluded under UK law.